Business Resilience
Together, we create value through four pillars:
Empowering Coworker Engagement
Amplifying Community Impact
Sustaining Company Value
Our business resilience work helps us to adapt, perform, and grow in an evolving market, technology landscape, and regulatory environment. By grounding our work in core business strategy, opportunities and outcomes, we create long-term value and improve stakeholder trust.
For more information on our 2025 business resilience performance and highlights, see our
2025 Business Resilience Report.
Business resilience Strategy
Our business resilience strategy is driven by our purpose: to make technology work so people can do great things.
We view this work as a strategic priority anchored in disciplined risk management, responsible innovation, and creating business opportunities. This approach prioritizes transparency, compliance, and growth in a rapidly evolving global environment.
Our strategy is grounded in a recently completed Double Materiality Assessment (DMA), ongoing customer, coworker, and community engagement, and the four-pillar framework that structures our priorities and reporting. The DMA helped us identify where our business activities intersect most significantly with financial risk and societal impact, ensuring our focus reflects what matters most.
Our strategy is also designed to be durable and responsive. As customer expectations shift, regulations evolve, and technology accelerates, our framework allows us to stay aligned with our core commitments while capturing new opportunities.
Enabling Customer Resilience
Everything we do starts with our commitment to our customers who place their trust and confidence in us. We are driven by our desire to exceed our customers' expectations by simplifying the complexities of technology solutions to help them manage risk, create value, and support long-term business goals. We offer a suite of services including cyber resilient solutions, energy efficient products, and lifecycle management solutions, and help our customers responsibly integrate AI and emerging technologies into their operations to unlock new possibilities.
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Empowering Coworker Engagement
We encourage a welcoming and respectful culture, create meaningful connections across teams, and provide coworkers with the tools and opportunities to grow and succeed. This starts with our CDW Way Code, our Values, and Commitments, which outline how we Act as One as coworkers, Play to Win to deliver for our customers and partners, and Think Forward as we prepare for the future. Along with focusing on coworker attraction, retention, learning, and development across our enterprise, we prioritize health, safety, and wellbeing because strong teams drive innovation, exceed goals, and build business resilience.
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Amplifying Community Impact
We work alongside our customers, coworkers and partners to build better futures with technology and strengthen our communities. We're leveraging technology to empower communities by supporting innovation in education, healthcare, and the public sector, and we're implementing collaborative projects with our customers and partners to achieve shared sustainability goals. We are investing in small and local businesses to provide supplier partners with new purchasing opportunities and applying our unique resources, expertise and philanthropy to advance digital opportunities that drive a meaningful social impact.
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Sustaining Company Value
Strong corporate governance and oversight guide our decision-making and strong performance. We recognize the value of trust that our stakeholders place in us, and our ethics and compliance program is built to safeguard that trust. We prioritize accountability and high standards focused on operational excellence, which includes robust cyber and data security programs, ensuring a secure and responsible supply chain, and targets to reduce emissions, energy, and waste, building climate resilience throughout our business.
Learn MoreAwards & Recognitions
Cisco Partner Summit
2025 Global Security Partner of the Year and Americas Security Partner of the Year
CRN MSP 500
2025 Elite 150 (managed services recognition)
EcoVadis Gold Medal
2025: Top five percent of all companies assessed globally; top four percent in industry
Lenovo 360 Circle
2025 Outstanding North America Partner Excellence Award and Outstanding Sustainability Collaboration Spirit Award
Nutanix
2025 Global Reseller of the Year
Palo Alto Networks
2024 Global Secure Access Service Edge (SASE) Partner of the Year and North American SASE Partner of the Year
ServiceNow (Americas)
2025 Service Provider Partner of the Year and Reseller Partner of the Year
Sustainalytics
Data Disclosures and Indices
CDW's business resilience disclosures are aligned to recognized global frameworks. Our reporting includes:
- Sustainability Accounting Standards Board (SASB): Software and IT Services; Multiline and Specialty Retailers and Distributors
- Task Force on Climate-Related Financial Disclosures (TCFD): Climate-related financial disclosures
- Greenhouse Gas Emissions Verification Statement
- 2025 Annual Report
- 2026 Proxy Statement
- 2026 CDP Response
- 2026 EcoVadis
Making Technology Work. Making Business Resilience Endure.
We are experiencing a period of remarkable transformation. Artificial intelligence is redefining what is possible, bringing unprecedented promise and responsibility for every organization that depends on it. In this environment, our purpose has never been more relevant: to make technology work so people can do great things.
CDW is built for this moment. In 2025, our solutions and services helped our more than 250,000 business, government, education, and healthcare customers in 150 countries navigate a landscape of growing complexity. These customers trust us to deliver the technology they need today and help them act confidently about what comes next. That trust is the foundation on which our commitment to Business Resilience is built.
Our Business Resilience Strategy.
Business Resilience is a strategy woven into how we operate every day. Our Business Resilience website and 2025 highlights report (hyperlink downloadable file) demonstrate the ways we are operationalizing this strategy: Enabling Customer Resilience, Empowering Coworker Engagement, Amplifying Community impact, and Sustaining Company Value. Together, this framework reflects how we create long-term value for customers, coworkers, communities, and the company.
A few recent highlights:
- AI360: Our goal is to be AI-native, powered by AI-fluent teams and systems built for intelligence and speed. We are integrating AI across our operations and customer solutions to deliver outcomes that are faster, smarter, and more secure. And because AI must work responsibly, AI360 includes a rigorous approach to governance, adoption, and change management, so customers move forward with confidence, not just capability.
- CDW Way: Our evolved values and commitments keep us grounded in what matters most. We Act as One, as a unified and respectful team; Play to Win, delivering superior performance for customers and partners; and Think Forward, embracing a future-ready mindset. These values are not aspirational statements. They strengthen trust and deepen the relationships fueling our business performance, which makes resilience possible.
- LA28: CDW is proud to serve as the Official IT Equipment Services and Solutions Provider for the LA28 Olympic and Paralympic Games and Team USA. Our partnership reflects CDW’s unmatched scale, deep technical expertise, world-class partner ecosystem, and proven ability to deliver in high-stakes, high complexity environments. This is what "make amazing happen" looks like on a global stage.
Creating Enduring Value.
Our commitment to Business Resilience expands what is possible and accelerates responsible outcomes, creating enduring value for everyone we serve.
To our customers: thank you for the trust you place in us every day. To our partners: thank you for your collaboration in making more possible. And to our coworkers: thank you for your commitment to excellence. We are building CDW to be AI-first and outcome- obsessed, and at the center of that are our coworkers who make it happen. Together, we are redefining the future with agility, purpose, and clarity to make amazing happen.
