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Innovation, Learning & Development

CDW's innovation, learning, and development programs strengthen business resilience by helping coworkers adapt quickly to new technologies and stay ahead of evolving industry needs. Our approach is role-based and modular, meeting coworkers where they are and connecting learning directly to their work. Our Global Career Framework also provides transparency into career progression and helps coworkers map pathways for future opportunities.

Learning Programs and Pathways

Learning Programs and Pathways

CDW offers professional development and skills training programs across all levels, including learning paths through LinkedIn Learning. Role-based programs for sales and technology coworkers include the Sales Academy, Tech Academy, and Evolve IT. Our redesigned Sales Academy focuses on new go-to-market strategies, tools, customer scenarios, and solution positioning structured to build both technical and commercial skills. We support globally consistent learning through a unified strategy with region-specific programs. Leadership development programs include the Emerging Leaders Program and Leadership Academy.

AI-Powered Learning and Enablement

AI-Powered Learning and Enablement

CDW is investing in coworker growth to expand skills including AI fluency. Our goal is to be AI-native, powered by AI-fluent teams. Our AI learning initiatives are designed to help coworkers translate AI into a measurable, positive impact in their daily roles. We are developing and providing an expanded AI training curriculum across job functions and geographies.

Customer Impact

Customer Impact

CDW's investment in coworker learning and development directly improves the quality and consistency of customer service. By aligning learning pathways to real-world sales motions, technical requirements, and customer needs, we enable coworkers to apply new skills faster and with greater confidence. Our customers benefit from engaging with more informed and knowledgeable account teams, stronger technical delivery partners, and a more proactive approach to solving customer challenges that deliver business outcomes.