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AI & Emerging Technologies

CDW helps customers adopt AI and emerging technologies in practical, scalable, and responsible ways. Rather than taking a point solution approach, we align technology decisions to business outcomes, operational readiness, and long-term value. As the technology ecosystems our customers depend on grow increasingly complex, we guide customers from exploration to real-world deployments that drive impact. We work closely with our technology partners to offer solutions that reflect the current state of AI, as well as source emerging technologies from trusted partners that show promise. We also are constantly evaluating new partners and guiding customers through the process of exploring early-stage innovations using guardrails that minimize risk.

Outside of AI, we develop ongoing emerging technology competency and adoption. Our teams actively work in fields where we see future customer impact, including quantum-resistant security, edge and distributed architectures, advanced connectivity, next generation computing models, and more.

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Responsible AI

Responsible AI

CDW believes responsible AI adoption begins with clear principles and shared accountability. This approach is designed to protect confidential and sensitive data, maintain ethical standards aligned to The CDW Way Code, and strengthen our reputation for innovation and trustworthiness.

We help customers address AI-related security, privacy, compliance, and ethical risks through a structured approach that covers the full AI lifecycle from strategy and data readiness to implementation, operations, and ongoing monitoring. Our approach includes:

  • AI Risk Assessments: Aligned to the NIST Artificial Intelligence Risk Management Framework and ISO/IEC 42001.
  • Generative AI Workshops: To establish governance foundations, acceptable-use policies, and practical adoption roadmaps.
  • AI ReadiData Ecosystem Evaluations: To validate whether a customer's data environment is secure and AI-ready.
  • Security-integrated AI architectures: To embed responsible controls throughout the AI deployment lifecycle.
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Our AI Factory Accelerator helps customers validate high-impact AI use cases using their own data on production-grade infrastructure, reducing risk and shortening the path from proof of concept to deployment. Looking ahead, we are anchoring opportunities within AI and emerging technology in five major trends:

AI Everywhere:
Helping customers move from experimentation to real world solutions.
Outcome-Driven Solutions:
Delivering solutions that perform in customers’ environments and support business goals.
Cloud and Edge Convergence:
Optimizing hybrid architectures based on performance.
Managed Services Growth:
Creating long-term engagement and deeper insight for customers across the full lifecycle.
Cyber Resilience:
Focusing on continuity, recovery, and trust to boost innovation and decrease risk.
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Breakaway Games

Breakaway games

A healthcare simulation company, needed to enhance its virtual patient training system to make simulated patients behave more realistically and unpredictably, moving beyond textbook-perfect interactions.

CDW built an AI solution to create more lifelike virtual patients, enabling rapid customization for specific curriculum requirements while eliminating the cost and scheduling burden of using patient actors. By designing the solution around actual healthcare training needs, we delivered a platform available 24/7 that better prepares medical students, nurses, and healthcare professionals for real-world patient interactions. Read more about this partnership here.

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