Business Resilience

Business Resilience At CDW

CDW and our world-class technology partners collaborate every day to drive business resilience and make amazing happen for our customers, coworkers, communities, and company.

Together, we create value through four pillars:

Enabling Customer Resilience

Empowering Coworker Engagement

Amplifying Community Impact

Sustaining Company Value

Our business resilience work helps us to adapt, perform, and grow in an exceptionally dynamic landscape and regulatory environment. By grounding our work in core business strategy, opportunities, and outcomes, we create long-term value and improve stakeholder trust.

For more information on our 2025 business resilience performance and program highlights:

Download the 2025 Report PDF

Business Resilience Strategy

Our business resilience strategy is driven by our purpose: to make technology work so people can do great things.

We view this work as a strategic priority anchored in opportunity creation, responsible innovation, and disciplined risk management. This approach prioritizes transparency, compliance, and growth in an environment that is more dynamic, interconnected, and complex than ever before.

Our strategy is grounded in a recently completed Double Materiality Assessment (DMA), ongoing customer, coworker, and community engagement, and the four-pillar framework that structures our priorities and reporting. The DMA helped us identify where our business activities intersect most significantly with financial risk and societal impact, ensuring our focus reflects what matters most.

Our strategy is also designed to be durable and responsive. As customer expectations shift, regulations evolve, and technology accelerates, our framework allows us to stay aligned with our core commitments while capturing new opportunities.

Letter from the ceo

Making Technology Work. Making Business Resilience Endure.

We are experiencing a period of remarkable transformation. Artificial intelligence is redefining what is possible, bringing unprecedented promise and responsibility for every organization that depends on it. In this environment, our purpose has never been more relevant: to make technology work so people can do great things.

CDW is built for this moment. In 2025, our solutions and services helped our more than 250,000 business, government, education, and healthcare customers in 150 countries navigate a landscape of growing complexity. These customers trust us to deliver the technology they need today and help them act confidently about what comes next. That trust is the foundation on which our commitment to Business Resilience is built.

Our Business Resilience Strategy.

Business Resilience is a strategy woven into how we operate every day. Our Business Resilience website and 2025 highlights report demonstrate the ways we are operationalizing this strategy: Enabling Customer Resilience, Empowering Coworker Engagement, Amplifying Community Impact, and Sustaining Company Value. Together, this framework reflects how we create long-term value for customers, coworkers, communities, and the company.

A few recent highlights:

AI360: Our goal is to be AI-native, powered by AI-fluent teams and systems built for intelligence and speed. We are integrating AI across our operations and customer solutions to deliver outcomes that are faster, smarter, and more secure. And because AI must work responsibly, AI360 includes a rigorous approach to governance, adoption, and change management, so customers move forward with confidence, not just capability.
CDW Way: Our evolved values and commitments keep us grounded in what matters most. We Act as One, as a unified and respectful team; Play to Win, delivering superior performance for customers and partners; and Think Forward, embracing a future-ready mindset. These values are not aspirational statements. They strengthen trust and deepen the relationships fueling our business performance, which makes resilience possible.
LA28: CDW is proud to serve as the Official IT Equipment Services and Solutions Provider for the LA28 Olympic and Paralympic Games and Team USA. Our partnership reflects CDW’s unmatched scale, deep technical expertise, world-class partner ecosystem, and proven ability to deliver in high-stakes, high complexity environments. This is what "make amazing happen" looks like on a global stage.

Creating Enduring Value.

Our commitment to Business Resilience expands what is possible and accelerates responsible outcomes, creating enduring value for everyone we serve.

To our customers: thank you for the trust you place in us every day. To our partners: thank you for your collaboration in making more possible. And to our coworkers: thank you for your commitment to excellence. We are building CDW to be AI-first and outcome-obsessed, and at the center of that are our coworkers who make it happen. Together, we are redefining the future with agility, purpose, and clarity to make amazing happen.

Christine A. Leahy

Chair, President and Chief Executive Officer

Everything we do starts with our commitment to our customers who place their trust and confidence in us. We are driven by our desire to exceed our customers' expectations by simplifying the complexities of technology Services & Solutions to help them manage risk, create value, and support long-term business goals. We offer a suite of full-stack, full life cycle capabilities including cyber resilient solutions and energy efficient products and help our customers responsibly integrate AI and emerging technologies into their operations to unlock new possibilities.

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We encourage a welcoming and respectful culture, create meaningful connections across teams, and provide coworkers with the tools and opportunities to grow and succeed. This starts with The CDW Way, our Values and Commitments, which outline how we Act as One as coworkers, Play to Win to deliver for our customers and partners, and Think Forward as we prepare for the future. Along with focusing on coworker attraction, retention, learning, and development to expand skills including AI fluency and leadership, we prioritize health, safety, and wellbeing so our exceptional talent can do their best work and build careers with lasting impact.

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We work alongside our customers, coworkers, and partners to build better futures with technology and strengthen our communities. We’re leveraging technology to empower communities by supporting innovation in education, healthcare, and the public sector, and we’re implementing collaborative projects with our customers and partners to achieve shared sustainability goals. We are partnering with small and local businesses to provide supplier partners with new purchasing opportunities and applying our unique resources, expertise, and philanthropy to advance digital opportunities that drive meaningful social impact.

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Strong corporate governance and oversight guide our decision-making and strong performance. We recognize the value of the trust that our stakeholders place in us, and our ethics and compliance program is built to safeguard that trust. We prioritize accountability and high standards focused on operational excellence, which includes robust cyber and data security programs, a focus on ensuring a secure and responsible supply chain, and targets to reduce emissions, energy, and waste, building climate resilience throughout our business.

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